Based on unit BSBCUS201A Deliver a service to customers from Certificate II or III in Business (AQTF: Australian Qualifications Training Framework). Suitable for seconday, vocational and adult students. Fully editable to adapt for specific teaching needs.

Based on the unit BSBCMM101A Apply basic business communication skills for Certificate II or III in Business (AQTF: Australian Qualifications Training Framework). Suitable for secondary, vocational and adult students. Fully editable to adapt for specific teaching needs.